Refund policy
Shop with Confidence
Your purchase is protected under Australian Consumer Law (ACL).
If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.
Change-of-Mind Returns (30 Days)
We understand that sometimes a style just isn’t the right fit — and that’s okay.
You may return your handbag or accessory within 30 days of delivery if:
- The item is unused, unworn, and in original condition
- All tags, dust bags, and original packaging are intact
- Proof of purchase is provided
For eligible returns, you may choose:
- Store credit (perfect for your next Diva Spark find), or
- Exchange (subject to availability)
Refunds to the original payment method for change-of-mind returns are offered at our discretion.
Faulty, Damaged or Incorrect Items
If something isn’t perfect:
- Email us as soon as possible with your order number and photos
- We’ll assess the issue quickly and fairly
- If approved, we’ll arrange a replacement or refund, and cover all return shipping costs
Return Shipping
- Change-of-mind returns: customer covers return shipping
- Faulty or incorrect items: return shipping is fully covered by Diva Spark
How to Start a Return
Email us at:
Please include:
- Order number
- Reason for return
- Photos (if applicable)
Once approved, returns must be sent back within 14 days.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned for change-of-mind:
- Earrings or intimate accessories
- Gift cards
- Items marked Final Sale
These items remain covered for faults under Australian Consumer Law.
Refund Processing
- Returns are inspected upon arrival
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
💖 We’re Here to Help
Have questions before or after purchasing?
Our friendly support team is ready to help:
Thank you for shopping with Diva Spark — thoughtfully designed, confidently delivered ✨